WHAT ARE SOME OF THE THINGS TO AVOID IN THE PATIO INDUSTRY ?
Here are a few of the common lines you’ll hear in the industry and here is what they really mean
Q: “We will give you a discount if we can use your job as a display.” The ‘display close’ as it’s known, is used by some in the industry to offer a discount when you are shocked by the price.
A: At Suncoast Outdoor Living, we don’t play games. Our pencil is sharp when we do our pricing, so there is no ‘spare money’ in the job to later discount. You’re getting our best price first up.
Q: “I’ve just spoken to the boss and we have some excess stock.”
A: Almost everything we do is custom made or manufactured for your project so having excess stock is very rare in our industry. Again this is just another way of some patio or enclosure companies offering you a discount which is nearly always built into their initial pricing.
Q: “Our single skin patio roof is comparable to insulated roofing.”
A: Without a doubt the biggest lie in the industry. The benefits of insulated roofing over the single skin product is worth every cent of the extra investment. If someone is trying to sell you the single skin product and states that it is more superior it’s usually because they make a lot more money with the inferior product. In a nutshell, the customers’ needs come second to their greed. Don’t get us wrong the single skin product is great for the budget conscious and for applications like a carport but it is no way a superior product.
Q: “You don’t need council approvals”
A: We hear stories all the time where customers are told they don’t need council approval just so the salesperson can reduce the costs to get a sale. Yes, there are some instances where council approvals are not required but make sure you get that in writing and be aware that you run the risk of having an uncomfortable situation if you ever sell your house. Again this is the benefit of dealing with a reputable company that will still be in business when the time comes.
Q: “We offer free drafting” or “we offer free council approvals”
A: Nothing in business is free – it’s as simple as that. Although this may be used as a promotion by some companies it’s simply that a promotional drawcard. The cost is there and has to be passed on somewhere – likely built in elsewhere.
Council costs are simply not negotiable. At Suncoast Outdoor Living we itemise the council costs on our proposals so you know exactly what they are. Fees do vary with the various councils and at Suncoast Outdoor Living we use one of Queensland’s best certifiers to make sure we end up with the best result for our clients.
Q: “Dark insulated roofing colours do not have a warranty”
A: Although this was the case several years ago, it is not now. After several years of testing to make sure the darker colours don’t delaminate, several insulated roofing companies including Ausdeck (who we work with) offer a full 15-year warranty on all colours.
Q: “You need to make a decision today!”
A: Some companies are very good a pressuring people with all sorts of tactics to force a decision on the spot. “That special price goes out the door when I do”is the policy of some companies because they don’t want you comparing or doing your due diligence. If you have any doubts or don’t believe you have looked at all your options DO NOT SIGN anything. By all means, if you are comfortable with what has been presented and it fits your needs and the company you are dealing with has a good track record, get the ball rolling. At Suncoast Outdoor Living we understand it is a big investment and that your time is valuable. We would rather present you with an itemised detailed proposal for your perusal at your convenience. We guarantee that you will not be harassed into a decision when you get a quote from us.
Q: “Interest-Free Plans”
A: We looked at several different options with payment plans and the big misconception of ‘interest-free payments’. We don’t offer interest-free options as we want to be fully transparent. Nothing is free; the cost has to be covered and would be built into the job. From our research, charges range from 9.8% to a whopping 24.9% depending on how long you want the payment plan for. Please do your homework on this option before using; you may save yourself a lot of hard earned money.
WE DO THE PAPERWORK
At Suncoast Outdoor Living we have many years of experience designing and constructing outdoor living areas and getting the relevant insurance and council approvals. We will take care of all your approvals for you so you don’t need to worry about a thing.
RECEIVE YOUR MATERIALS
The moment your QBCC and council approvals have been received, Suncoast Outdoor Living will then order the materials to be delivered straight to your address, ready for the construction phase to begin.
For jobs that don’t need the relevant building approvals the materials are ordered on Suncoast Outdoor Living receiving the deposit.
START OF CONSTRUCTION
Once your materials arrive at your place, we know you will be getting excited, because before you know it, your Suncoast Outdoor Living Construction Team is about to arrive and start building your new addition – quickly, professionally, safely and without leaving any mess.
Before you know, we will have finished your job, and we will demonstrate the features of your new building and give you all the helpful maintenance tips and tricks that will keep your structure looking its best for many years to come.
Suncoast Outdoor Living will also arrange your final inspection and approvals, our certifier will then send a Class 10 Final Inspection Notice and your new addition is fully approved by your local authority. Your complete satisfaction is our number 1 priority. All you need to do is sit back, relax and enjoy your new outdoor addition!
HOW LONG HAVE THE TEAM AT SUNCOAST OUTDOOR LIVING BEEN IN THE INDUSTRY
The team at Suncoast Outdoor Living have been constructing outdoor living since 1993 .
Over the years we have listened to what our customers want to achieve and have adapted a great range of product to make usable maintenance free outdoor living.
WHERE ARE YOU LOCATED?
We are based in South East Queensland and have a premises at Woodridge.
We currently service all of South East Queensland and Northern NSW and have also built a lot of our specialised Florida Rooms as far away as Cairns.
WHAT ARE YOUR TERMS OF PAYMENT?
A deposit is required at the time the order is placed. Then depending on the job size the remainder is broken up into progress payments as per Master Builders minor works agreement. Payments can made either by:
We do not charge any bank fees for the processing of credit cards.
WILL THE SCREEN ENCLOSURE TAKE AWAY MY VIEWS?
No not at all, in fact you will enjoy your views a lot more as you will be outdoors all year round. We have found over the years that one of the biggest concerns people have is that they think that the screens will impede their views. These concerns are quickly eliminated once they have viewed the quality of the Phifer screens and the fact that using Suncoast Outdoor Living’s screen system means that the screen never go loose or saggy. The last thing that you want to look at is a screen that flaps in the breeze and at Suncoast Outdoor Living we guarantee this not to happen.
DOES A SCREEN ENCLOSURE MEET THE REQUIREMENTS OF THE POOL SAFETY LAWS?
Our screening system complies with AS1926 Pool Standards, this is achieved with a combination of our unique spline and a stronger grade mesh. The screens do have a life span and will need to be replaced usually after 10 – 15 years. The good news is that the powder coated aluminium frame can be reused.Our Design Consultant will chat with you to understand your needs and advise on how best to meet those requirements.
DOES MY PATIO INCLUDE GUTTERS AND DOWNPIPES?
All patios need to be connected to either the existing house stormwater a water tank that is connected to the stormwater or an approved rubble pit. Our experienced Design Consultant will discuss this during the consultation.
WHAT WARRANTY WILL I GET?
At Suncoast Outdoor Living we use a variety of products and honour each manufacturer’s warranty. This can range from 3-7 years for screens, to 15 years for our Ausdeck Roofing.
DO YOU OFFER INTEREST FREE PAYMENT TERMS?
We looked at several different options with payment plans and the big misconception of interest free payments and came to the conclusion we would rather pass the costs onto our customers without trying to cover the non transparent charges that you pay with these products. Although they are advertised as interest free the interest is already built into the job whether you are using the option or not. Charges ranges from 9.8% to a whopping 24.9% depending on how long you want the payment plan for. Please do your homework on this option before using you may save yourself alot of hard earned money by using other options.
1.1. Suncoast Outdoor Living Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
1.4 . Suncoast Outdoor Living Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
1.5. Suncoast Outdoor Living Pty Ltd does not give or sell your personal contact information to any third parties.
1.7. When you come to our website (www.suncoastoutdoorliving.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.
1.8. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Please be aware that Suncoast Outdoor Living Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable.
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Queensland’s Leader in Outdoor Living
Proudly Servicing all of Queensland”.
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